Privacy Policy

Last updated on June 19th 2018.

As a sole trader, Twinbrush is run and operated exclusively by Rian Magee. I do not personally store any information that is automatically collected by this website, my Internet Service Provider, Domain name or Hosting Provider, Email client provider, or any other third party plugin or service that works in the background as part of the general operation of this website.

Please read these carefully. I have provided the following information to the best of my knowledge and ability. If you have any questions or queries regarding this policy, please get in touch.

Who we are

Twinbrush is a sole trading company, providing a wide range or professional branding and graphic design services. We are committed to the best of our ability, to protect the privacy of all personal information obtained from you during any visits to the twinbrush.co.uk website.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you choose to provide to us in connection with the twinbrush.co.uk website (this “Website”) will be processed.

What information do we collect?

This website may collect and process data that you provide to us about you, for example through filling out forms, leaving comments and other information automatically collected from you.

 

Contact form

Although no contact form currently exists, we may in the future collect queries or feedback you leave, including your name, contact number and email address, if you use an online form to contact Twinbrush.co.uk. We will use these details to respond to the feedback/query you send us.

 

Sign-up to receive our newsletter

We may, in the future offer a newsletter, if this is the case we collect your name, email address and postcode when you sign-up to receive our newsletter. Your postcode may be used to help us identify the volume of businesses who have signed up for the service by geographical region. In addition to our monthly newsletter, we may periodically send additional emails, which we think you may find useful (eg deals, latest work, changes to our services etc). If you’ve signed up for email alerts, you can unsubscribe at any time by selecting the ‘unsubscribe’ link that appears in every email we send. We will never share your information other than for the purpose for which it was provided to us.

 

Calling our telephone number

When you call the twinbrush.co.uk number on Tel: 07422377510, you will speak to Rian Magee, owner of Twinbrush. If you have an enquiry, you may provide your name, contact details, company name and telephone number so that they can assist with your query. Twinbrush will make a file note of your query if it requires follow up or we need to contact you directly regarding your query. Twinbrush will keep this for a period of ten years.

Linking to other websites

Twinbrush.co.uk contains links to other websites. Other sites linked to from this website are present only because they may be useful additions to the information, services or products we provide.

A link to a third-party website does not imply endorsement – you must use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to ours, this does not mean or imply that it is unsatisfactory.

We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all of the time.

Websites that we link to may have ‘Terms and conditions’ that are different from ours. Do not assume that our ‘Terms and conditions’ apply to other websites

 

Other third party content

We embed external content from third-party websites such as YouTube or Creative Market. This content is not published on Twinbrush.co.uk. It is delivered using devices and services provided by such third party sites that can be inserted into our site. We are not responsible for this content.

 

YouTube

Whilst we have made all reasonable efforts to display only appropriate YouTube videos through the embedded YouTube player, we are not responsible for any YouTube content accessed from our website. After a selected video clip plays, YouTube may suggest related videos, which can be played in the embedded video player. In virtually all cases, these will be directly related to the subject of the selected video. Occasionally, YouTube users may erroneously assign key words to a video. It is therefore possible that an unrelated video could be displayed. Again, we are not responsible for this content. If you are concerned about this possibility, you should avoid viewing YouTube videos from the embedded player on this website.

 

Creative Market

After a selected product is viewed, Creative Market, or your Internet Browser (depending on your own specific browser and usage settings) may suggest related products, which can be displayed in browser adverts. In virtually all cases, these will be directly related to the subject of the selected video. It is possible that an unrelated product could be displayed. Again, we are not responsible for this content.

Security and virus protection

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.

We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.

We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.

Information collected from you

Information that may be automatically collected in relation to your visits to this Website does not identify you personally. It provides data about how you use twinbrush.co.uk and engage with us. This information may be collected by Hosting providers, ISP or web browsers on your end, or ours. The information collected includes some or all of the following:

Technical information

Your Internet Protocol (IP) address and details of which type of web browser you used.

Information about your visit to this Website

Data about your visit to the website. Once again this information does not identify you personally. This data includes:

  • The pages you visited, when (date and time) you visited them and how long you visited them for
  • The website address from which you accessed this site
  • The website address from which you exited this site
  • Queries via the site’s search engine
  • Internet browser and devices used

Information on how you use the site, through cookies may be collected. Rian Magee does not directly or personally access this information.

 

What we do with the information we collect

We use the information that we collect to understand your needs and provide you with a better service, including the following:

  • Respond to any request/feedback you send us, if you’ve asked us to
  • Send email alerts to you, if you request them
  • Provide you with information or services and costs, if you want it

 

Our lawful basis for collecting your information

As a sole trader, Twinbrush does not directly collect or store your personal information. In cases where you have contacted Twinbrush either via phone or email, a record of details that you have provided will be stored with the database help by the email client; in this case Microsoft Enterprise Exchange.

Where your data is stored?

Rian Magee does not personally store data on how you use the Twinbrush.co.uk website; however email clients and the website hosting provider, or providers of other third party plugins that are used in the background running and of the Twinbrush.co.uk website may store your data on servers in the European Economic Area (EEA) or elsewhere. For more information on these providers you may wish to contact:

Hostinguk.net (Twinbrush.co.uk domain name provider)

123-reg.com (Twinbrush.co.uk web hosting provider)

Microsoft Enterprise Exchange (Twinbrush Email client provider)

WordPress (Twinbrush.co.uk website platform)

 

How long do we keep your information?

We will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations.

The only exceptions to the periods mentioned above are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner
  • you have unsubscribed from a service (eg email newsletter)
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law

 

Who do we share your information with?

Rian Magee does not share any of your personal data. On occasion, where you have contacted Twinbrush via telephone or email details you have provided may be shared with other creative agencies or studios where their expertise or assistance is required to provide you with more information, costs or services. This will only happen with your consent.

As required by law, we may disclose information to government bodies and law enforcement agencies for their enforcement purposes. We will never share information other than for the purpose for which it was provided to us.

Twinbrush will not sell your personal information.

Your Rights

As an individual whose personal data is processed by interacting with the twinbrush.co.uk websiteyou have:

 

The right to be informed

Transparency is a key requirement of data protection law. You have the right to be informed about the collection and use of your personal data. This privacy notice is designed to provide you with the information needed to allow you to see how and why your personal data is used when visiting this website.

 

The right to access the data we hold on you

You also have the right to ask for the personal data that we have about you to increase your awareness of and allow you to verify the lawfulness of the processing. To protect your privacy we may ask you to verify your identity.

 

The right to have your data rectified if it is inaccurate

If you believe that personal data we hold on you is inaccurate or misleading then you have the right to request that it is rectified.

 

The right to erasure (in limited circumstances)

In some circumstances, you can ask for your personal information to be deleted, for example:

  • your personal information is no longer needed for the reason it was collected in the first place
  • you have removed your consent for us to use your information (where there is no other legal reason us to use it)
  • there is no legal reason for the use of your information

 

Please note that we cannot delete your information where:

  • we’re required to have it by law
  • it is necessary to perform our functions as a public body
  • it is necessary for legal claims

It is envisioned that the right to erasure will be limited as the legal reason the vast majority of personal data is processed by Twinbrush is in the exercise of its ‘official authority’ – ie following the requirements of legislation.

 

The right to have your data restricted or blocked from processing

In certain circumstances if you raise a complaint on how we have handled your personal data, you may also request that we ‘restrict processing’ meaning that the data will be preserved from further processing ‘as evidence’ either while we investigate your complaint or to support your complaint to the ICO.

 

The right of data portability (in limited circumstances)

Where you have provided your personal data directly to us that is processed by automated means and is done so purely on the basis of your consent, then you will have the right to obtain and reuse your personal data in an electronic format for your own purposes across different services.

 

The right to object to direct marketing

You have an unconditional right to object to direct marketing at any time. As noted within this privacy notice twinbrush.co.uk will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the ‘unsubscribe’ link within each email.

 

The right to object to processing of your personal data

Processing is the term under data protection law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.

You have the right to object any aspect of our processing of your personal data:

  • that is processed for the performance of a task in the public interest or in the exercise of official authority;
  • that is processed based on Twinbrush’s legitimate interests;
  • that is processed for purposes of scientific/historical research and statistics; and
  • if it involves any automated decision making or profiling carried out by Twinbrush

If you would like to exercise your right of access in relation to information held on you by Twinbrush, email info@twinbrush.co.uk

Contacting Us

If you have any specific data protection queries or concerns, you can address it to info@twinbrush.co.uk

 

How can you make a complaint about how your data is processed?

If you are dissatisfied with any aspect of how Twinbrush processes your personal data, you can lodge a complaint with the Information Commissioner’s Office, the data protection regulator in the UK.

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113

Email: casework@ico.org.uk

 

Changes to this privacy policy

Future changes to this Website’s Privacy Policy will be published on this page and, where appropriate, sent to you by email notification. Please check back frequently to read any updates or changes to this Privacy Policy.